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Corporate Responsibility KPIs

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For additional data, please see our latest Global Reporting Initiative (GRI) index, our Sustainability Accounting Standards Board (SASB) index and our Task Force on Climate-Related Financial Disclosures (TCFD) index.

Environment

Efficiency & Emissions1

Learn more about our progress in our Efficiency & Emissions issue brief.

Greenhouse Gas Emissions

  2022 2023 2024 2025
Global carbon footprint (Scope 1, 2 & 3 in metric tons [MT] CO2e)2 18,908,274 15,233,084 13,278,565 ###
U.S. carbon footprint (Scope 1, 2 & 3 in MT CO2e)2 17,901,301 14,811,085 12,869,757 ###
GHG emissions intensity (Scope 1 & 2 in MT CO2e/ billion dollars of revenue) 39,574 34,537 33,913 ###
GHG emissions intensity (Scope 1 & 2 in MT CO2e/1,000 subscribers)34 30.82 26.74 25.55 ###
Scope 1 GHG emissions (MT CO2e) 917,036 643,346 545,052 ###
Scope 2 market based GHG emissions (MT CO2e)5 3,861,164 3,585,008 3,603,725 ###
Scope 2 location based GHG emissions (MT CO2e) 4,962,516 4,816,513 4,479,117 ###
Scope 3 GHG emissions (MT CO2e) 14,130,075 11,004,731 9,129,788 ###

Scope 3 Emissions

Scope 3 Emissions Sources (MT CO2e)1 FY24

Category 1: Purchased Goods and Services

 3,530,122

Category 2: Capital Goods

 2,113,462
Category 3: Fuel and Energy-Related Activities 928,277
Categories 4 & 9: Upstream and Downstream Transportation and Distribution 69,898
Category 5: Waste Generated in Operations 83,485
Category 6: Business Travel 72,654
Category 7: Employee Commuting 343,165
Category 11: Use of Sold Products 275,629
Category 13: Downstream Leased Assets 718,113
Category 15: Investments 994,983

Energy Management67

Learn more about our progress in our Energy Management issue brief.

  2022 2023 2024 2025
Total energy consumption (megawatt-hour [MWh]) 16.0 million 15.3 million 14.8 million ###
Total energy consumption (gigajoules [GJ]) 57.6 million 55.0 million 53.2 million ###
Total electricity use (MWh) (global direct billed and leased electricity)8 13.2 million 12.8 million 12.6 million ###
Total electricity use (GJ) (global direct billed and leased electricity)8 47.6 million 46.0 million 45.5 million ###
Energy intensity (MWh/1,000 subscribers)49 103.16 96.53 91.04 ###
Energy intensity (MWh/$ billion revenue)10 132,478 124,699 120,848 ###
Percent total grid electricity (of total energy consumed) 81.1% 81.8% 83.4% ###
Percentage of grid electricity use (of total electricity used in operations) 98.0% 97.8% 97.6% ###
Percentage of renewable energy (of total energy consumed) 17.5% 21.5% 21.0% ###
Percentage of renewable energy (of total electricity used in operations) 21.1% 25.7% 23.4% ###
Renewable energy certificates procured through power purchase agreements (MWh)11 2.8 million 3.3 million 2.9 million ###
Total annualized energy conserved through energy savings projects (million kWh)12 1,816 668 742 ###
Total annualized energy cost savings from energy projects12 $158.7 million $68.0 million $78.0 million ###
Total energy used in data centers (MWh) 779,818 693,325 574,393 ###
Percentage of renewable energy (of total energy used in data centers)13 49.5% 46.7% 25.7% ###
Data center power usage effectiveness (PUE) 1.60 1.62 1.68 ###

Circularity

Learn more about our progress in our Circularity issue brief.

Product Life Cycle

  2022 2023 2024 2025
Total number of consumer devices reused or recycled through AT&T14 14.9 million 12.9 million 12.5 million ###
Materials from take-back programs reused or sold15 89% 88% 94% ###
Materials from take-back programs recycled15 11% 12% 6% ###
Materials from take-back programs landfilled15 0% 0% 0% ###
Amount of paper used for direct mail and office paper (MT)16 6,427 3,518 4,252 ###

Waste Management11718

  2022 2023 2024 2025
Total domestic waste managed by AT&T (tons)1920 179,421 178,155 204,002 ###
Total waste recycled/reused (tons)20 70,345 62,961 76,468 ###
Percent total waste recycled/reused20 39.2% 35.3% 37.5% ###
Total waste sent to landfill (tons) 107,031 114,167 126,771 ###
Nonhazardous Waste
Total domestic nonhazardous waste generated (tons)20 179,076 178,122 203,969 ###
Total nonhazardous waste recycled (tons)20 70,339 62,934 76,440 ###
Total nonhazardous waste sent to landfill (tons) 107,031 114,167 126,771 ###
Total nonhazardous waste incinerated (tons) 0 0 0 ###
Total nonhazardous waste composted (tons) 638 818 603 ###
Other nonhazardous waste, not specified (tons)21 1,070 204 155 ###
Hazardous Waste22
Total domestic hazardous waste generated (tons) 344.50 32.43 33.45 ###
Total hazardous waste recycled (tons) 6.35 27.80  27.61 ###
Total hazardous waste sent to landfill (tons) 0.08 0.33  0.33 ###
Total hazardous waste incinerated (tons) 0.45 0.0 0.08 ###
Other hazardous waste, not specified (tons)23 337.62 4.30  5.43 ###

Natural Resources

Learn more about our progress in our Natural Resources issue brief.

Water Management24

  2022 2023 2024 2025
Total U.S. water consumption (million m3)25 8.63 8.27 9.59 ###
Water intensity (gallons/$ thousand revenue)26 18.88 17.86 20.70 ###
Water intensity (gallons/individual subscriber)427 14.70 13.81 15.60 ###

People & Community

Community Engagement & Philanthropy

Learn more about our progress in our Community Engagement & Philanthropy issue brief.

  2022 2023 2024 2025
Total amount of corporate and AT&T Foundation giving $89.1 million $77.5 million $75.1 million ###
Total amount contributed or directed through corporate, employee and AT&T Foundation giving programs28 $104.8 million $92.3 million $86.6 million ###
Total value of employee volunteerism2930 $11.6 million $12.7 million $13.2 million ###
Percentage of employees worldwide engaged in communities through grassroots volunteerism and giving initiatives3132 31% 33% 35% ###

Human Capital Management

Learn more about our progress in our Human Capital Management issue brief.

  2022 2023 2024 2025
Number of global employees3334 160,700 149,900 140,990 ###
Number of global part-time employees33 1,858 1,540 1,301 ###
Number of U.S. employees 136,699 124,731 123,967 ###
Percent of employees who are part of collective bargaining agreements3335 42% 42% 43% ###
Number of employees, retirees and eligible dependents offered healthcare and well-being benefits36 1.0 million 1.0 million 1.3 million ###
Number of hours spent on employee training3738 8.0 million 5.8 million 6.4 million ###
Amount invested in tuition assistance for employees36 $10.5 million $10.3 million $11.0 million ###
Employee engagement 82% 82% N/A* ###

* AT&T did not conduct an employee survey in 2024. For more information, see our Human Capital Management issue brief.

Our Operations

Ethics & Integrity

Learn more about our progress in our Ethics & Integrity issue brief.

  2022 2023 2024 2025
Employee completion of Code of Business Conduct training39 99% 100% 99.9% ###

Environment, Health & Safety Compliance40

Learn more about our progress in our Environment, Health & Safety Compliance issue brief.

  2022 2023 2024 2025
Total recordable incident rate (per 100 employees)4142 1.29 1.43 1.81 ###
Total number of hazardous waste spills 0 0 0 ###
Total weight of hazardous waste spills (MT) 0 0 0 ###
Number of reportable spills43 38 23 20 ###
Weight of reportable spills (MT) 7 2 5 ###
Lost time incident rate (Days away, restricted or transferred) (per 100 employees)42 1.11 1.26 1.34 ###
Number of fines paid as a result of enforcement actions resulting from government environmental inspections44 8 7 17 ###

Network Resilience

Learn more about our progress in our Network Resilience issue brief.

  2022 2023 2024 2025
Capital investment and acquisition of wireless spectrum45 $34.5 billion $26.5 billion $22.4 billion ###
Network traffic on an average business day (petabytes) 553.0 680.6 824.6 ###

Responsible Supply Chain

Learn more about our progress in our Responsible Supply Chain issue brief.

  2022 2023 2024 2025
On-site supplier audits (third-party and AT&T-led audits)46 79 137 139 ###
  1. ERM CVS provided limited independent assurance of Scope 1, Scope 2 (location and market-based) and Scope 3 GHG emissions. See our Independent Accountant’s Report for more information.
  2. AT&T expanded our Scope 3 reporting capabilities to include investments in 2023. 2022 data has also been recast to include investments and to reflect updates in Scope 3 methodologies for consistency with 2023.
  3. Intensity metrics relative to our total number of subscribers include North America wireless, wireline voice and domestic broadband subscribers, as identified in our fiscal year 2024 Form 10-K.
  4. In 2024, we removed connected devices from our total reported subscriber numbers. 2021-2023 intensity data has been restated to remove connected devices as subscribers.
  5. 2021 data restated due to changes in our calculation methodology.
  6. Data (2021–2024) is rounded and inclusive of all AT&T operations (U.S. and international). Starting in 2022, data does not include DIRECTV, Vrio, Xandr or WarnerMedia.
  7. ERM CVS provided limited independent assurance of select energy figures. See our Independent Accountant’s Report for more information.
  8. Electricity is a subset of total energy. Electrical energy represents the majority of AT&T’s total energy consumption globally. Other forms of energy include steam, chilled water and all types of fuel use.
  9. Total number of subscribers, including North America wireless, wireline voice and domestic broadband subscribers, as identified in our fiscal year 2024 Form 10-K, is the denominator and is a proxy for our production.
  10. In 2024, we adjusted our methodology to use total energy in this intensity calculation instead of total electricity. 2021-2023 intensity data has been restated using this updated approach.
  11. Increase in 2023 is due, in part, to renewable energy credits retired in calendar year 2023 for energy produced in calendar year 2022.
  12. AT&T identified ongoing network energy savings initiatives in 2024 not captured in previous reporting years. 2021-2023 data has been recast to include those projects/ savings for consistency with 2024.
  13. Percentage of renewable energy (of total energy used in data centers) increase in 2022 is due to the allocation of RECs based on how close a property is compared to where the energy is produced.
  14. Data (2021–2024) includes mobility devices, broadband devices and internal AT&T devices. Data (2021–2024) is inclusive of AT&T operations (U.S. only). 2021 data does not include DIRECTV.
  15. Data (2021–2024) is inclusive of AT&T operations (U.S. only).
  16. Data (2021–2024) is inclusive of AT&T operations (U.S. only). 2021 data does not include DIRECTV
  17. AT&T’s total waste and recycling figures represent cumulative waste from AT&T’s U.S. e-waste, general solid waste, furniture recycling, paper shredding, asset recovery and regulated (hazardous and nonhazardous) waste programs. Please note that waste data may not be complete due to the challenge of getting all business unit (BU) direct vendor hires to upload final shipping documents to the central waste tracking system.
  18. Data (2021–2024) is inclusive of AT&T operations (U.S. only). Data has been restated to not include Vrio, Xandr or WarnerMedia. Starting in 2022, data does not include DIRECTV.
  19. Data includes total waste recycled/reused and total waste sent to landfill, as well as total waste composted, and total waste managed through other means.
  20. 2023 data has been restated due to updated information.
  21. This category represents nonhazardous waste for which data on the management method was unavailable. AT&T is continually updating the vendor submittal process to integrate enhanced waste reporting metrics into contracts.
  22. 2022 “total domestic hazardous waste generated” and “other hazardous waste, not specified” increased due to disposal of disinfectant.
  23. This category consists of hazardous waste for which the waste management vendors did not report the final disposal method, primarily because they were consolidated with wastes from other companies at the treatment, storage and disposal facilities prior to final disposition. Our EHS Waste team is continually working with those vendors to report the final disposition of AT&T hazardous waste more accurately.
  24. Data (2021–2024) is inclusive of AT&T operations (U.S. only). Starting in 2022, data does not include DIRECTV, Vrio, Xandr or WarnerMedia.
  25. 2022 data restated due to changes in our reporting methodology.
  26. 2021–2022 data restated due to changes in our reporting methodology.
  27. 2021–2022 data restated due to changes in our reporting methodology. Intensity metrics relative to our total number of subscribers include North America wireless, wireline voice and domestic broadband subscribers, as identified in our fiscal year 2024 Form 10-K.
  28. Data is inclusive of all AT&T operations (U.S. and international).
  29. The 2021–2024 values of volunteer time were calculated using the Independent Sector value of a volunteer hour, which was $28.54 for 2021, $29.95 for 2022, $31.80 for 2023 and $33.49 for 2024.
  30. Data is inclusive of all AT&T operations (U.S. and international). Starting in 2022, data does not include AT&T Mexico.
  31. This goal was established in 2021. Reflects activity self-reported by employees via our Volunteerism and Giving portal.
  32. Data is inclusive of all AT&T operations (U.S. and international). Starting in 2021, data does not include WarnerMedia. Starting in 2022, data does not include DIRECTV, Vrio, Xandr or AT&T Mexico.
  33. Data is inclusive of all AT&T operations (U.S. and international). Starting in 2022, data does not include DIRECTV, Vrio, Xandr or WarnerMedia.
  34. As reported in our Form 10-K.
  35. The AT&T Communications employee base includes union-represented employees.
  36. Inclusive of all AT&T operations (U.S. only).

  37. Data has been restated due to adjustment in data calculation.

  38. AT&T did not conduct an employee survey in 2024.

  39. Inclusive of all AT&T operations , except Mexico. 

  40. Data is inclusive of AT&T operations (U.S. only). 2021 data includes DIRECTV and select Warner Bros. locations. Starting in 2022, data does not include WarnerMedia, Xandr, DIRECTV or Vrio.
  41. These incidents are employee injuries and illnesses that are required to be documented on the OSHA 300 log.
  42. Data is inclusive of AT&T operations (U.S. only). Data does not include WarnerMedia, Xandr, DIRECTV or Vrio.
  43. Each locality has its own regulations and thresholds for when to report a spill. Spills were addressed promptly and cleaned up in accordance with regulatory requirements.
  44. 2021–2022 data restated to account for dismissals or other status changes that occurred after the reporting period.
  45. Capital investment from continuing operations is a non-GAAP financial measure that provides an additional view of cash paid for capital investment to provide a comprehensive view of cash used to invest in our networks, product developments and support systems. In connection with capital improvements, we negotiate with some of our vendors to obtain favorable payment terms of 120 days or more, referred to as vendor financing, which is excluded from capital expenditures and reported in accordance with GAAP as financing activities. See our capital investment and acquisition of wireless spectrum calculation.
  46. JAC recognizes Validated Assessment Program (VAP) audits carried out under the Responsible Business Alliance (RBA) initiative as materially equivalent to JAC audits. JAC members, including AT&T, were not able to audit as many facilities in 2021–2022 due to the COVID-19 pandemic.